Make customers fall in love with you

Help your customers help themselves

You know what customers love? Getting exactly the right information when they need it. Just like you.

Think about that: You are a service technician doing some maintenance on critical equipment for your customers. In order to extend the lifetime of the device the customer needs to carry out regular and simple tasks. How do you make sure that the customer performs exactly the steps necessary?

Well, with loop that question can be answered with just a few taps: you simply create a quick step-by-step instruction with the customer’s machinery and publish it afterwards onto a NFC sticker or a QR code. The next time the customer has to carry out the steps she simply takes out the smartphone, scans the QR code or NFC sticker and gets access to exactly the right instructions. No app download and no login necessary. It just works…

Killing three birds with one stone

What’s even better: By documenting the steps for your customer, you immediately make the same information available for your whole team. So whenever another team mate is taking over the customer, the relevant information is already there, just like that.

And in case some steps need to change? No problem, too! Simply adapt the instruction and hit “Update” in loop. The customer gets immediate access to the updated information, too.

Available for pilot customers only

This feature is only available by request for specific pilot customers. Hit us up if you are interested…

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