Know, what is not known

Problem Reports

Very often, companies don't know what knowledge their shopfloor teams are actually missing so that they can do their job better and more efficiently. This leads to many expensive initiatives and measures that later turn out to be of little help. loop solves this problem by simply reversing the process towards truly relevant and applicable workplace knowledge.

loop gives every person in the team the opportunity to report their problems and questions directly from their specific work situation - without disrupting the flow of work. Simply by snapping a photo, recording a video or simply asking a quick question.

 
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These reports can then be assigned to the experts in the team. The latter are informed about the new request via notification and can "answer" it directly on the go with relevant and applicable knowledge thanks to the content templates in loop.

 
 

Not only is the original requestor then notified of the new, relevant information, but it is also made instantly available to everyone on the team via the Knowledge Feed.

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But that’s not all. Thanks to loop’s context technology, problem reports and help requests additionally contain information about the current work situation and are made visible there right from the Knowledge Feed. This makes it even easier for knowledgeable colleagues to provide just the right insights.

If new knowledge is created from a report, the new content also automatically carries the contextual information of the original request. In accordance with the logic of the Knowledge Feed, the content is then also brought to light for all others in the team in similar situations and redundancies are avoided. Quite the opposite of the usual chat tools.

The direct channel for problem reports in loop thus ensures better identification of the really relevant knowledge requirements and a faster response to obstacles and problems in daily work. This automatically results in more efficient and effective workflows.

 

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