Enabling the Connected Factory Worker

In modern production environments factory workers have to navigate confidently between the realities of their workplace and the virtual world of digitalization. In order to make the right decisions, solve critical issues, and aptly operate machinery the Connected Factory Workers need to always have access to relevant know-how.

Having the right information available to match the task or decision at the moment of need, regardless of interface, requires pervasive and contextualized access to various content.
— Gartner: "Innovation Insight for the Connected Factory Worker"*

With loop connected factory workers get access to relevant workplace know-how and factory teams are enabled to capture and contextualize their expertise and turn it into actionable job aids.

loop strengthens the “last meter” to your workers where so many digitalization initiatives of production processes would otherwise fail.

 

*Gartner®, “Innovation Insight for the Connected Factory Worker”, Simon Jacobson, Dana Stiffler, April 9, 2021. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

Increase effectiveness & efficiency

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Being as prepared as possible for the job and getting exactly the right information at the right moment are fundamental necessities for excellent performance, especially for employees in production. That way, productivity can increase up to 30-35%.

However, this only holds true if workers on the shopfloor can easily access exactly the right task or the right knowledge without disrupting the actual workflow. At any time - in any moment of need, at any location, embedded in the work process.

Here, loop is a valuable partner: loop checks the work situation and automatically provides only relevant and seamlessly consumable information. Whether it is about concrete maintenance tasks, standard operating procedures, setting up machinery for a customer order or equipment documentation: loop provides the most relevant information - and makes your production staff more efficient and effective.

Relevant loop features: Knowledge Feed, Contexts

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Reduce downtimes

The failure of important machines or systems is always associated with a direct loss of revenue. Therefore, it is important to prevent outages in advance and - when they do inevitably occur - to find a quick solution to the problem. loop supports both aspects.

Total Productive Maintenance approaches, for example, aim to prevent failures altoghether. Simple maintenance activities are carried out regularly by the operators of the machines themselves by means of short checks during production, thus ensuring continuous system uptime. With loop, the plant operators have constant access to the specific maintenance tasks of the machines, so that the short maintenance windows can be minimized as much as possible.

In the event of a machine outage, loop also assists by providing immediate access to the relevant recommended actions to remedy the problem, so that the failure can be resolved quickly.

Relevant loop features: Knowledge Feed, Contexts, Templates, Schnittstellen

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Reduce errors and ensure quality

Especially in times of increasing complexity, errors increase. And with an increasing number of errors, quality deteriorates automatically. That is human nature. But you can do something about it.

For the aviation industry, Gordon Dupont developed the "Dirty Dozen", a list of human factors that are causing errors to happen. These include lack of knowledge, lack of teamwork, lack of communication, distractions or even lack of awareness of the responsibilities of others. When you improve these factors in your teams you are decreasing errors.

loop increases teamwork by promoting the exchange of workplace knowledge and activities in practice. It ensures a seamless transfer of knowledge, but at the same time does not distract from the value-adding activities. And it makes everyone aware of the problems of their peers.

Relevant loop features: Knowledge Feed, Templates, Contexts, Video

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Continuously improve workflows

It is not only important for an employee to have immediate access to current, fully audited documents of a machine. But since each machine is often unique, access to the expertise of experienced employees is an equally important component to solve problems.

For this reason, loop allows selected, experienced team members to additionally create their own best practices and problem solutions, thus providing the rest of the team with measurable optimizations for the production process. Directly from the machine, again without a significant interruption of the value creation process.

Relevant loop features: Templates, Knowledge Feed

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Reduce onboarding efforts

Especially in times of high employee turnover, onboarding is one of the biggest challenges. One third of newly hired employees leave their job within the first six months. Despite the ever-increasing complexity of value creation, however, you cannot afford weeks of onboarding time and you have to ensure that new colleagues or external employees are always ready for work as quickly as possible. Ideally from day 1.

With the close interaction of being able to access relevant know-how directly from the workflow and at the same time receive help on reported issues, you reduce unproductive onboarding times to an absolute minimum. And - with it - loop also prevents training from fizzling out caused by the infamous forgetting curve. Even if the team composition is constantly changing.

Relevant loop features: Knowledge Feed, Contexts, APIs

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Close performance gaps

You can only provide employees with optimal support if you know what problems and impediments they face on a daily basis. Only then is it possible to provide appropriate, relevant and helpful guidance or information.

However, this is very difficult due to the high unpredictability and/or specialization of factory workers’ tasks. Not only require many activities a high degree of expert knowledge. But quite often for efficiency reasons, workers are responsible for machines all by themselves and there is a lack of a quick channel to ask for assistance.

loop allows each person in the team to report their own personal issues directly from the workflow. Be it via video, a short description or a photo. These requests are collected and serve as the basis for providing truly relevant know-how appropriate to the real problems of everyday work.

Relevant loop features: Problem reports, Notifications, Templates

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Solve problems faster

Much more often than their desked colleagues, factory workers are confronted with unpredictable events to which they have to react immediately. However, it is a mistake to believe that employees can only be prepared for these situations with sufficient training. Not only are events too specific, but many training sessions are far too long in the past for employees to remember what to do

With loop, employees always receive the knowledge relevant to the situation. As much as necessary, as little as possible, so that problems can be solved quickly and easily.

Relevante loop-Features: Knowledge Feed, Contexts, Templates, Video

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Strengthen collaboration

The daily life of a production worker can be very challenging. Having a sense of community with other colleagues on the team and a culture of helping each other is a key building block for satisfaction and productivity.

Sometimes they use tools like WhatsApp (without permission) to maintain collaboration and to discuss and solve the problems of everyday work together.

loop promotes goal-oriented engagement with common problems and allows collaborative solution finding together with responsible parties inside and outside the team. And it is much more suitable than chat tools such as WhatsApp.

Relevant loop features: Problem reports, Notifications, Templates

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Make better decisions

Especially due to the high efficiency pressure in production environments, it is important to make decisions quickly. Today, however, most decisions are still made on the basis of gut instinct, based solely on many years of past experience. But this works less and less well in times of high complexity. For this reason, it is all the more important to gather data that is as objective as possible. 

Far too often, however, the collection of data-based insights fails at the last meter to the employee at the machine. Lack of usability, poor compatibility with the actual activity, or lack of access to digital devices results in incomplete or incorrect data.

The combination excellent user guidance, the best possible integration into the workflow, and its ability to tie into existing APIs from 3rd party systems makes loop a perfect tool for the frontline for capturing relevant data for the back end.

Relevant loop features: APIs, Templates, UI

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Enable digital transformation

The complexity of machines and factory equipment, for example, has increased dramatically in the last 10-20 years. With increasing interconnectivity and digitalization of the entire production line (keywords: IIoT, automation, etc.), the necessary speed of adaptation is even increasing, for which the factory workers must be prepared. What used to work in the form of one-off training measures is no longer sufficient today.

loop is not only able to provide up-to-date and relevant know-how when it is needed to accompany employees on the path to digitalization. loop is also part of the digitalization process itself and we are convinced that people have to be at the center of any successful digitalization initiative. loop's app interface, which is optimized for employees, and its openness to interfaces help you make even complex third-party systems applicable during the work process.

Relevant loop features: APIs, Knowledge Feed, Contexts, UI

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Avoid loss of workplace knowledge

Over the next 5 years, a whole generation of highly experienced employees will leave the job market. And with them, their impressive experience and proven workplace knowledge.

With loop, you turn this "brain drain" into a "brain gain": loop is perfectly suited for securing many years of experience of veteran employees and making it immediately available to all other colleagues just when they need it. No need for "expert debriefings" or other attempts to save this knowledge detached from the daily work routine. Just let these colleagues do what they do best: Their job.

loop makes sharing knowledge and experience part of your daily work. Because ultimately, the best possible product quality and high productivity are your top priorities, and you don't want to risk any interruptions.

Relevant loop features: Templates, Notifications, Video

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Be an attractive employer

In times of low unemployment, a shortage of skilled workers and declining corporate loyalty, it is becoming increasingly important to be perceived as an attractive employer.

A whole new generation of "digital natives" is entering the workforce, and they have completely different expectations of themselves and their work, also in production environments.

Companies are well advised to take into account the expectations of young workers and to be seen as employers that bring new technologies and approaches to information distribution to the workplace and offer extensive opportunities for participation.

With its approach of supporting primarily production workers in the workplace, taking their knowledge needs seriously and fostering collaborative work on common problems, loop can be a strong cornerstone in this new way of working. Pragmatic, low disruption, and seamlessly integrated into everyday work.

Relevant loop features: Mobile-first, Team-oriented, Collaboration

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